Blog Post: San Diego Campus of University of Phoenix is looking for IT Professionals!

The San Diego Campus of University of Phoenix is looking for an IT Technician to support the local campus students, staff and faculty.  Below you will find the position description.  If you are an IT Professional and meet the position requirements mentioned below, please contact Ernest Limjoco at ernest.limjoco@phoenix.edu  

Position Summary 

Under direct supervision, this position performs general maintenance tasks, troubleshoots software issues and repairs computer systems, peripheral equipment and telephone systems located throughout the respective division. This includes performing work on simple applications and trouble shooting basic hardware problems. This position also performs basic local area network administration activities throughout the division.

Primary Accountabilities

Assists end users with questions and problems they are experiencing with their desktop or workstation as related to software or hardware technology. May train end users in the use of software, hardware or telephone systems. Follows up with customers to ensure that technical issues are resolved according to customer expectations.

Installs, configures or re-configures PC hardware and software as requested or apparent. This may include, but is not limited to moving physical equipment, including printers and/or installing cable. May also maintain an adequate spare parts inventory of systems, subsystems and component parts used for repair work.

Prepares progress reports on worked performed to ensure that daily activity is captured correctly for historical purposes, to document installation procedures and to track customer service levels.

Performs basic network administration activities, which includes monitoring local area networks and servers throughout the division. This may include monitoring the network and reporting or escalating issues to the division management or corporate support team. This may also include replacing, moving and installing printers.

Performs tape backups within the local domain to ensure data integrity and preservation of information.

Assists in the support, installation, configuration and maintenance of Novell and Microsoft based multi-user operating systems.

May assist corporate IT in providing end user access and authorization to various systems to maintain the appropriate security measures.

May participate in meetings with corporate IT to ensure that information technology functions are communicated and disseminated to the appropriate site/division personnel.

Performs other duties as assigned or apparent.

 

Knowledge and understanding of microcomputer environments and related systems required. A+ certification preferred.

One - two years of personal computer technical experience is required, including the ability to perform basic PC software and hardware troubleshooting.

Proven knowledge and understanding of the basic technical aspects of telecommunication equipment and transmissions may be required if incumbent has telecommunications responsibility.

Customer service orientation is strongly preferred and the ability to work on multiple tasks required.

Must have the ability to follow oral and written direction as they relate to the functions described above. Must be able to interact effectively with end users to determine hardware and/or software issues as described above.

 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: