Job: Customer Support Coach (Part Time)

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Jobing Description

iMatrix: Website Marketing Solutions
Internet Matrix, Inc., (aka iMatrix) is a premier provider of turnkey websites and internet marketing services for small and medium sized businesses. Based in San Diego, iMatrix strategically focuses on solutions for specific niche markets such as the chiropractic, veterinary, and dental industries.

Customer Support Coach:
iMatrix is currently seeking a Customer Support Coach who will take personal responsibility for the success of new and existing client relationships and make them her or his own. The successful candidate will be passionate about great client service and will show it in their actions, their attitude, and their execution. You must be personable, professional, reasonable, mature, and responsible.

You should have a bias toward action, an ability to understand the big picture, to work independently, and to communicate quickly and accurately back to the Customer Support team. You will be required to meet and exceed the clients direct and indirect objectives with great service that is planned and executed through clear internal and external communication and aggressive follow-up.

We Offer:
- Health, Dental, and Vision Benefits
- 401K Plan
- Sec 125
- Paid time-off
- Paid Holidays

If we call you for an interview, please be prepared to tell us about yourself, why you think you are a good match for iMatrix, and what sets you apart from others who may also be applying for this position. Advance preparation is encouraged. We will not settle for the "best of the bunch". Only perfectly suited candidates will be accepted.

iMatrix is an Equal Opportunity Employer (EOE) and takes great pride in building a diverse work environment. Qualified applicants are considered for employment without regard to age, race, religion, gender, national origin, sexual orientation, disability or veteran status.

Skills / Requirements

Duties:
- You will deliver a world class client experience which promotes a high level of confidence in iMatrix through service excellence, fast cycle time, product expertise, aggressive follow-up in communication, and accurate results in deliverables.
- Communicate with clients via ticketing system, phone, or other electronic medium.
- Ability to assist clients in best SEO practices in order to drive traffic to their site.
- Understand, navigate, and utilize ticketing, billing, and proprietary systems.
- You will be a rabid client advocate.
- You will provide guidance in issues of a technical nature to clients in a non-technical field.
- Eliminate the complexity of successful web marketing with our one-stop, turnkey solution and allow our clients to focus on running their business.
- Ensure continual product relevance by routing client needs and requests and knowledge of the client environment to team management.
- Create new and update existing documentation as assigned.
- We clearly define high standards and expectations and you will be expected to live up to and surpass them every day.
- Basic HTML and web site management
- Create simple buttons and banners using Photoshop
- Assist client with questions regarding DNS, domain transfers, and perform basic email trouble-shooting
- Expedite acquiring, setting up, and transferring a clients domain to our platform

Skill Requirements:
- Demonstrated excellent oral and written communication skills, with the ability to interact effectively at all levels of internal and external clients (business, creative, medical, and technical contacts at all levels).
- Photoshop and HTML experience is required
- Understanding of DNS and domain management is preferred.
- Extreme attention to detail.
- Strong analytical, planning and problem-solving skills.
- Track record of professionalism and integrity.
- A strong technical aptitude.
- Solid experience with email (Outlook), the Internet, and Microsoft Office products.
- Should have a high level of awareness and interpersonal intelligence with an ability to "read between the lines" and give the client what they need and want, not just what they ask for.
- Must be highly organized and possess the ability to multi-task.
- Must be able to easily get along with others and be professional in your relationships with co-workers and clients.

Physical Demands:
- Sitting and standing for long periods of time
- Typing, data entry and reading on a computer
- Communicating face to face and on telephone