Job: Customer Service Supervisor

The Customer Service Supervisor is responsible for assisting the Branch Service Manager with the day-to-day managing of the teller line and new accounts area. In the absence of the Branch Manager and Branch Service Manager, they provide direct management assistance to Customer Service Representatives and Relationship Bankers to include staffing coverage, transaction processing, transaction exceptions, and client assistance. They are also responsible for assisting the management team with the training and development of the CSR and RBs. The Customer Service Supervisor assists the Branch Service Manager in the accurate completion of daily, weekly, and monthly critical reports, and participates as a member of the branch certification team. They also function in the capacity of a CSR and/or RB when coverage is required.

A minimum of 2-3 years previous banking experience in the following positions: New Accounts, Vault Teller, and Teller. Along with, a strong knowledge of banking regulations, policies, procedures, and back office responsibilities including, knowledge of rejects, RDI’s, reports, etc. Highly motivated individual with exceptional communication and customer service skills. Candidate must display maturity and leadership ability in order to deal with co-workers and clients in a professional manner. Must be able to handle difficult clients with ease and solve problems with minimal assistance. Must be a self-starter who is able to motivate other employees to perform their jobs in a manner that exceeds expectations. Candidate must be able to maintain a consistent balancing average of 90% and process transactions in a prompt, efficient, and accurate manner.