Job: Foreclosure Processor

Job Summary:
Will assist Trustee Sale Officer in processing the foreclosure action, within the scope of limited responsibilities, by complying with established procedures and guidelines and through a commitment to teamwork.

Essential Functions:

Under general supervision:
1. Updates Prommis Solutions, Inc. computers with information.
2. Updates client's database with information.
3. Prepares and generates legal documents and notices as required.
4. Coordinates with title companies for necessary documents, recordings, searches etc, and verifies for accuracy and completeness.
5. Prepares reinstatement and payoff quotes and process funds received.
6. Schedules publications of legal notices and sets and monitors trustee sales.
7. Disposes of completed files, including sending final invoices to clients.
8. Monitors follow-up letters for files on hold.
9. Obtains necessary information from clients database systems.
10. Answers telephone inquires.
11. Follows up on outstanding documents/services.
12. Completes tasks through 3rd Party systems.
13. Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following competencies:

1. Analytical - Collects and researches data.
2. Problem Solving - Identifies and resolves problems in a timely manner.
3. Technical Skills - Strives to continuously build knowledge and skills.
4. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to request for service and assistance; Meets commitments.
5. Oral Communication - Speaks clearly and persuasively in positive situations; Listens and gets clarification; Responds well to questions.
6. Written Communication - Writes clearly an informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interrupt written information.
7. Teamwork - Exhibits Contributes to building a positive team spirit.
8. Motivation - Demonstrates persistence and overcomes obstacles.
9. Planning/Organizing - Uses time efficiently.
10. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
11. Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
12. Safety and Security - Observes safety and security procedures.
13. Attendance/Punctuality - Is consistently at work and on time.
14. Dependability - Follows instructions, responds to management direction.
15. Initiative - Ask for and offers help when needed.

Qualifications:

To perform this job successfully and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High school diploma or general degree (GED); and at least two years of relevant industry experience.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of TESS Order processing system and MicrosoftWord and Excel software. Familiarity with the following 3rd Party systems a plus: NewTrak, Quandis, Vendor Scape, LenStar.

Other Skills and Abilities:

Ability to type 45 + WPM; 10-key familiarity; General knowledge of the non-judicial foreclosure procedures in the various states serviced.