Job: Toyota Chula Vista - Service Advisor

Toyota Chula Vista is currently seeking a Service Advisor to join our team here at Sunroad Automotive.

A service advisor works with customers to schedule service work and communicate any additional service needed. Service advisors also handle the administrative and customer relations aspects of service department operations. A service advisor’s main job is to interpret customer concerns and comments for the technician, so that the technician will diagnose problems correctly. The advisor then translates the technician’s findings, which may be very complex, into language the customer will understand.
As with all positions within dealerships, service advisors are expected to uphold the highest ethical standards.

The duties of a service advisor include:
•Greeting customers, scheduling service appointments and receiving vehicle information.
•Listening to requests of the service desired and clearly explaining information on the repair order.
•Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.
•Estimating the cost and time needed to do the repair, taking into account the customer’s schedule.
•Handling customer complaints and maintaining high customer satisfaction standards.
•Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed.
Two years of experience in a dealership position and general knowledge of vehicle mechanical operations is recommended for service advisors.
Service advisors must possess strong communication skills to deal with customers, employees and vendors.
Sunroad Automotive is an Equal Opportunity Employer and drug free workplace. A successful completion of a pre-employment drug screening and background check is required.

Two years of experience in a dealership position and general knowledge of vehicle mechanical operations is recommended for service advisors.
Service advisors must possess strong communication skills to deal with customers, employees and vendors.