Job: Customer Service Representatives

Valvoline Instant Oil Change is looking for motivated and experienced Customer Service
Representatives to work at any of our 21 locations in San Diego County. Do you enjoy
working with the public? Are you driven by the satisfaction of delivering to your customers
the highest level customer service? Do you enjoy working in the automotive field and
working with cars? Want to move up in a growing company and gain valuable management
training? If you share our passions for working with cars and working with customers to
provide a highly satisfying experience, our company wants you.



A Customer Service Representative should have experience in automotive or retail.
We have a comprehensive Customer Service Representative training program to ensure
individuals within the position are equipped to succeed as a CSR. A Customer Service
Representative is responsible for being the primary contact with our customers so we may
service their preventative automotive needs. Additional responsibilities include being trained
and certified in our Technician Training Program, which is a 2 to 4 week paid training
program. A CSR must be able to complete the technical aspects of working in a quick lube.



We pride ourselves on offering many aspects which differentiate ourselves from other
companies: primarily, an opportunity for professional development to advance your career
within a growing company.



Besides great training and concrete growth opportunities, other benefits
include:

A Rewarding Work Environment

Individual & Team Recognition and Rewards

Competitive Wages

Monthly CSR Bonus Structure up to $500.00 a month

Opportunities for advancement with internal Management Training

No Late Hours




The responsibilities for this position include:

Ensure a highly satisfying experience for every single guest

Learn to use our Point of Sale system and properly invoice customers

Be technically proficient in administering our basic and additional services

Ensure proper cash handling and ensure strict adherence to cash control procedures

Be responsible for basic administrative needs of Service Center and opening or closing of a
Service Center





If you want to be part of a successful team and would love to stand out in a results-
oriented and rewarding environment, our company is for you.

The Customer Service Representative is responsible for making the automotive correct
recommendations to service a customer's preventative maintenance needs based on industry
standard recommendations. This individual provides outstanding customer service, creates
work orders and correctly uses our Point Of Sale system, ensures proper cash handling and
documentation of invoices, and works closely with the Service Center Manager or Assistant
Manager to ensure that customers have an extraordinary experience. Prior retail or
automotive experience and ASE Certifications will positively affect salary. Familiarity with
basic POS systems is preferable.