Job: Doorman/Valet - Loews Coronado

Ace Parking Management, Inc. is now Hiring Doorman/Valets for Loews Coronado!

This position is responsible for providing a welcoming environment and efficient valet services in accordance with guest’s expectations and established performance standards.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

Maintain a professional personal and uniform appearance in accordance with hotel and Ace Parking standards.
Demonstrate a guest-driven service style with a sense of urgency in interactions, execution and recovery.
Consistently model the company core values and service standards.
Anticipate guest needs wherever possible and exhibit a sincere desire to meet or exceed them.
Always speak professionally and graciously, smile, and maintain eye contact.
Possess thorough knowledge of the hotel’s services, outlets and daily functions/events to proactively inform guests/visitors.
Possess thorough knowledge of the events, attractions, etc. within city limits and obtain/provide information and directions as requested.
Respond to all guest/visitor inquiries and resolve service discrepancies accordingly.
Display a professional posture and post up in designated area on front drive.
Maintain an aggressive awareness of the front drive area and look for opportunities to initiate service.
Promptly greet all vehicle passengers that arrive to the front drive by opening all occupied vehicle doors and offering them a warm and sincere welcome.
Open and close all vehicle doors for guests/visitors arriving/departing the hotel.
Obtain guest/visitor name and inquire as to the nature of their visit.
Inform guests/visitors of parking services and fees, issue a claim ticket, direct them to their intended destination and offer an appropriate closing comment.
Offer luggage assistance as needed or requested.
Maintain an alert, professional posture when not actively engaged with a guest on the front drive.
Safely run/jog to and from parking areas when retrieving and parking vehicles.
Inspect the exterior of each incoming vehicle and note any damage on the ticket.
Efficiently and safely park all vehicles in designated areas, ensuring each vehicle has been locked while in our possession and keys have been secured in valet booth.
Efficiently and safely retrieve all vehicles, announce guest/party name and match claim ticket numbers to ensure we deliver the correct vehicle to each guest.
Assist with loading of passengers and luggage, inquire if guest needs directions, clean the front vehicle windshield and offer an appropriate departing comment.
Monitor and maintain the appearance and overall cleanliness of the front drive and parking areas.
Perform any functions or tasks listed on shift checklists.

EXPERIENCE/REQUIREMENTS:

Required: 18 years of age or older; outgoing and enthusiastic personality; superior customer service skills; fluent English skills (verbal and written); basic math skills; knowledge of San Diego area and surrounding attractions; excellent driving skills with the ability to operate both automatic and standard transmission equipped vehicles; DMV requirements – valid California driver’s license; licensed driver for previous 12 months; no felony driving convictions; no more than two points violation on driving record in the past 36 months.
Preferred: Previous customer service experience; second language helpful.

Flexible shift hours (days, evenings, weekends, holidays); approximately seven plus hours per shift standing, walking and running (intermittently); ability to lift 50 lbs. and push a bell cart full of luggage; ability to operate a two-way radio with ear piece.

Strong sense of vehicle safety; ability to make change without the use of a calculator; ability to handle multiple tasks at the same time.

Job functions are subject to possible modifications to reasonably accommodate qualified individuals with disabilities.
Requirements are representative of the acceptable minimum levels of knowledge, skills and/or abilities. To perform the job successfully, associate will possess the abilities or aptitudes to perform such tasks proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other associates.
This job specification in no way states or implies that these are the only tasks to be performed by the associate occupying this position. Associates will be required to follow any other job-related instructions and to perform any other job-related tasks requested by their supervisor.

If interested submit resume to recruitingmanager@aceparking.com

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