Job: FT Patient Services Representative: Bilingual (Eng/Spanish) in Escondido

Schedules appointments for patients by telephone or in person. Registers patients for medical appointments by performing the following duties.

Essential Duties/Responsibilities:

Schedules appointments and enters appointment date and time into computerized scheduler or appointment book

Records when appointments have been filled or cancelled

Telephone or writes patients, salespeople and visitors

Answers telephone and either responds to inquiry, directs caller to appropriate personnel or initiates triage slip for response by medical personnel

Assists with other medical office needs including registering patients and receiving payments for services provides

Greets and directs patients, salespeople and visitors

Generates a list of schedule appointments for the office each day

Pulls patient charts prior to or upon arrival of patient for appointment

Verifies patient's appointment and time upon registration

Conducts reminder calls to all patients

Verifies patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart

Generates personalized service form for registered patients in order to document services provided and procedures performed at visit

Assists with other medical office needs, including scheduling, telephone inquiries and cashier

Telephones or writes clients to remind them of appointments

Receives payments for services and records them in computer or ledger

Organizes and maintains a filing system for patient charts, including generating chart numbers, filing and pulling charts

Skills: Computer skills including familiarity with spreadsheets and databases, Bilingual (English/Spanish) preferred, strong communication and organizational skills, ability to interact effectively with clinic personnel, patients and diverse population. Excellent customer service skills.

Education: High School diploma/ GED

Experience: Previous experience in health related field preferred