Job: Member Service Center Representative

The Call Center Representative at USE Credit Union is responsible for processing financial transactions and answering member account and service inquiries over the telephone in a timely manner. This individual proactively participates in the cross selling of credit union products and services by establishing a professional rapport with members to assess their financial needs.

1-2 years previous banking experience required

Previous experience in a call center environment preferred

Bilingual in Spanish preferred

Customer service oriented demeanor required

Ability to sell products and services effectively

Ability to communicate effectively in both written and oral form

Ability to interpret banking regulations and compliance standards

Ability to build & maintain relationships with internal and external members

Must be able to multi-task and function in a fast paced environment

Must be detail oriented