Job: Part Time Front Desk Agent

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Jobing Description

Check-in and check-out guests and respond to inquires and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.

- Handle guest registration and room assignments, accommodating special requests whenever possible.
- Pre-register, block reservations and when necessary make future reservations following hotel rate structures, discounts, and sell strategies.
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
- Resolve customer complaints; assist customers in all inquires in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
- Cancel room reservations according to procedure.
- Treat customers in a professional and courteous manner according to procedures.

Skills / Requirements

Experience: Experience required by position is from three months to one full year of employment in a related position with this Company or other organizations.

Skills and Abilities: Requires a working knowledge of the Front Desk aspect of select service properties, policies or operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School Graduate/ GED equivalent. Good math skills are required. Computer literate. Valid drivers license. Previous cash handling experience. Ability to communicate effectively with the public and associates. Food & Beverage permit, where applicable. Meet minimum age requirement of jurisdiction. Read, write clearly and speak English fluently. Ability to operate computer systems as required within the hotel.

Hours Required: 8 hour shift; Scheduled days and times may vary based on need.