Job: PROGRAM DIRECTOR (PROJECT IN-REACH)
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EMPLOYMENT OPPORTUNITY: One (1) F/T position with Neighborhood House Association (4680 Market Street, Suite B12 – San Diego, 92102)
APPLICATION SUBMITTAL INSTRUCTIONS: Position Posted Until Filled
Application must be fully completed (per instructions), signed, dated when submitted. Also attach original copies of transcripts from accredited college or university showing attainment of required degree to be considered.
Applications may be obtained at 5660 Copley Dr., San Diego, 92111; 841 South 41st. Street - San Diego 92113; or on the Agency website at www.neighborhoodhouse.org. Completed applications may be mailed or delivered to the Human Resources Department at 5660 Copley Drive, San Diego, CA 92111.
JOB DUTIES and RESPONSIBILITIES
Under broad direction and policy guidelines from the Vice President of Social Services and related funding agencies, plans, organizes, directs and integrates Neighborhood House Association’s (NHA) outreach and case management program, Project In-Reach; and performs related work as required.
Responsible for the development and maintenance of an outreach and engagement program for incarcerated individuals age 18+ who have or are at risk of substance abuse and/or psychiatric disorders as they prepare to exit the detention facility, including providing case management, outreaching and organizing the necessary community resources in order to support client’s transition out of the correctional facility, group counseling, and some individual counseling. Ensures that individuals connect and engage with the appropriate resources in the community. Plans, organizes, controls, monitors, integrates and evaluates the work of NHA’s Project In-Reach components; Leads the field-based services that integrate mental health and recovery services, case management, individual and group counseling, and crisis intervention for TAY and adults in correctional facilities.
Conduct an assessment for substance abuse issues and/or potential mental health issues, domestic/community violence, physical/sexual/emotional abuse, and physical health needs. Consultation and care coordination with integrated primary care, mental health and substance abuse treatment, correctional staff, and other community resources.
Supervise documentation, accuracy in program records, and quality improvement of all case files, including all program staff; reviews and discusses client cases with staff, provides support and direction regarding clients to staff in the areas of case management, outreach, as well as client and community engagement.
Enforce all Program Safety Policies and Procedures and ensure that clients, staff and program facility are safe at all times. Maintain a good rapport, respect and communication with law enforcement or court officials, agency visitors, clients, staff, and community service agencies. With staff and, at times, other NHA management staff, develops, implements and monitors long-term plans, goals and objectives focused on achieving NHA’s mission, program and funding agencies’ priorities; directs the development of and monitors performance against the annual program budget; manages and directs the development, implementation and evaluation of plans, policies, systems and procedures to achieve program goals, objectives and work standards.
Plans, organizes, directs and evaluates the performance of staff; selects and hires staff in accordance with NHA’s human resources rules and regulations; establishes performance requirements and personal development targets; regularly monitors performance and provides coaching and guidance for performance improvement and development; takes disciplinary action, up to and including termination, to address performance deficiencies, in accordance with NHA’s human resources rules and regulations and upper management’s guidance; provides and/or coordinates staff training and ensures that staff engages in other learning and development opportunities.
Develops maintains, reviews and, as required, improves program policies, processes and/or procedures; assembles necessary resources to solve a broad range of programmatic and service delivery problems the program.
Evaluates the Project In-Reach Program to determine if the quality of services are meeting goals and objectives; monitors quality of care, caseload of staff, and number of clients and types of services delivered; makes recommendations pertaining to changes to the design of the program. Directs and coordinates contractor responsibilities; determines program’s contractor needs; monitors and evaluates contractor performance and compliance with the scope of work.
Manage consistently with the Philosophy, Mission, Goals and Values of the Neighborhood House Association. Performs other administrative functions related to program management; initiates purchasing requests for supplies, repairs, etc.; prepares monthly program reports.
Skills / Requirements
Education, Training and Experience: Master’s degree from an accredited university in the field of social work, behavioral sciences, or a related field, and four years of progressively responsible experience in a mental health and/or case management setting, including two years at a managerial level supervising counselors or case managers; or an equivalent combination of training and experience; experience with motivational interviewing; experience working with corrections and/or incarcerated adults in alcohol or other substance abuse treatment setting is required.
Knowledge of: Principles and practices of management, supervision, program administration (including budgeting, fiscal management and the maintenance of appropriate records); therapeutic modalities, including theories, principles and techniques of group and individual counseling; organization and procedures of correctional facilities and the use of multi-disciplinary treatment teams; symptoms and behavior patterns of incarcerated participants; social, psychological and physical factors of mental, emotional, and substance abuse disorders; types of illicit drugs and behavior patterns associated with them; addictive behavior treatment methods; client and community resources and engagement strategies; cultural and socio-economic issues relevant to providing appropriate mental health services to special population groups; motivational interviewing.
Ability to: Plan, direct and integrate case management services with community engagement; Exercise sound, expert independent judgment within general policy guidelines; Operate a computer using word processing, spreadsheet and database software applications and operate other standard office equipment; Work with the incarcerated population and correctional staff; Analyze complex mental health/case management program issues and problems, evaluate alternative solutions and develop sound conclusions, recommendations and courses of action; Communicate clearly and concisely, both orally and in writing; Exercise tact, objectivity, sensitivity, strategy and judgment in dealing with a variety of clients in a variety of situations; Communicate effectively with people of various educational, socio-economic, and cultural backgrounds; Establish and maintain effective working relationships with funding source representatives, other NHA management, representatives of community organizations and other staff; Gather and analyze data and develop clear, concise and comprehensive technical reports, studies, correspondence and other written materials.
Licenses & Certification: A valid Clinical Social Worker license or Counseling license issued by the state of California is preferred. Additional Preferred Qualifications include: California State Certified Alcohol and Drug Counselor such as CAADAC, CAS, Registered Addiction Specialist (RAS), Certified Addictions Treatment Counselor (CATC) or CAAR; Certification as Licensed Advanced Alcohol and Drug Counselor (LAADC); Registered/certified prior to hire with the California Association of Addiction Recovery Resources (CAARR), with Breining Institute, or any other certifying organization is preferred; Valid Driver’s License and good driving record. CPR/First Aid Certified. Must obtain a TB/Physical (w/in 7 days) of employment.
PHYSICAL & MENTAL DEMANDS
Employee is required to sit, stand, walk, talk or hear, both in person and by telephone; use hands to operate, finger, handle, feel or operate computers and other standard office equipment; reach with hands and arms; and lift up to twenty-five pounds. This job includes close vision and the ability to adjust focus; required to use written and oral communication skills; read and interpret data, information and documents; use math and mathematical equations; analyze and solve problems; learn and apply new information; perform highly detailed work on multiple, concurrent tasks with frequent interruptions; meet intensive and changing deadlines; and interact with Association staff and the public. The employee may have contact with abusive and physically violent participants. This is a field-based program; employee will provide services in correctional facilities, at community or social settings, or in clients’ homes when appropriate.