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Hearing Aid Dispenser - Monterey Park

at CVS Health

Posted: 2/1/2019
Job Reference #: 813243BR

Job Description

Job Title :
Hearing Aid Dispenser - Monterey Park
Job ID :
Location :
CA - Monterey Park
Street Address :
2103 South Atlantic Boulevard
Category :
Audiology & Hearing Services
Description :
Job Description

CVS Health recognizes the need to help people hear better.  We are passionate about improving our customers’ quality of life and recognize how hearing loss is connected to other health conditions.  We are currently seeking a Hearing Aid Dispenser who is interested in delivering the best quality of care and using the latest hearing exam equipment and technology to provide hearing solutions within the Hearing Center inside CVS Pharmacy stores.

In the Hearing Aid Dispenser role, you will professionally manage the customer process:  test and fit hearing impaired customers while managing assigned office(s).  You will be responsible for the day-to day operation within the "Hearing Center inside CVS Pharmacy" supported by a Regional Audiology Manager.

Key Responsibilities:

* Conduct hearing test to determine if customers can be helped by hearing aid(s)
* Maintain Practice Management System, CMS, and submit medical reports on a regular basis
* Provide assistance to customers and refer customers for medical diagnoses and treatment when needed
* Successfully fit prospective customers with appropriate hearing aids based on their hearing loss needs, lifestyle, desires and affordability
* Provide appropriate follow up care to all customers and deliver upon all service commitments to our customers.  Assist customers with the maintenance of their hearing aids; including but not limited to: repair, replacement of batteries, cleanings and adjustments
* Supervise support staff (in assigned offices) and maintain a clean working environment while following all of CVS Health Policies and Procedures
* Achieve performance goals, KPI’s, and any development opportunities to lead a successful practice within the Hearing Center inside CVS Pharmacy
* Insurance verification for customers

Required Qualifications
* Hearing aid dispenser's license 
* Previous dispensing experience preferred
* Strong communication skills and demonstrated compassion and patience with customers
* Critical-thinking and problem-solving
* Detailed-oriented with excellent record keeping skills
* Basic Microsoft Office skills (Word, Excel, PowerPoint, Outlook)

* Willingness to learn and use new computer programs/applications 

Preferred Qualifications
Previous Retail Experience

Requisite degree(s) for licensure as a Hearing Aid Dispenser

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!