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Front Desk Agent | Part Time | La Jolla

at HCareers

Posted: 10/16/2020
Job Status: Part Time
Job Reference #: 9447_1538784
Keywords: customer

Job Description

Estancia La Jolla Hotel and Spa is currently seeking an enthusiastic, dynamic Front Desk Supervisor to join our team

Are you a fast thinking individual that meets challenges with enthusiasm and urgency in a fast paced hospitality environment? Do you take pride in your ability to motivate and lead a team to provide outstanding guest satisfaction and quality service? Do you enjoy varied activities, possess good follow up skills to ensure the job is done, and have the ability to increase revenue and customer satisfaction while achieving desired results?

If the answer is "Yes", thenEstancia La JollaHotel & Spais looking for you!

The Front Desk Agent is the ambassador of the Front Desk. They must create and maintain a vibrant atmosphere while ensuring guest satisfaction.

Duties & Responsibilities

Primary Responsibilities/Essential Functions:

    -Welcomes guests by greeting them in an enthusiastic and professional manner, answering questions and responding to requests. Provides information about hotel and hotel amenities.
    -Registers hotel guest by obtaining or confirming room requirements, verifying preregistration, assigning rooms, obtaining information and signatures. Issues door key cards. Establishes guest credit by verifying credit cards or obtaining cash. Seeks opportunities to maximize revenue.
    -Directs guest to hotel rooms by showing room locations on a hotel map. Calls Bell person.
    -Effectively deals with internal and external customers, some of who may require a high level of patience, tact and diplomacy to defuse anger. Collects accurate information and resolves conflicts. Keeps immediate supervisor promptly and fully informed of any problems, potential safety issues, or unusual situations so prompt corrective action may be taken. Communicates with other departments to fulfill guest needs.
    -Maintains hotel records by entering required room and guest account data into systems. Performs all guest accounting functions according to hotel procedure to ensure all guest and house accounts are completed and accurate. Collects hotel revenue by entering services and charges, computing bills and obtaining payments. Runs all necessary reports and balances paperwork.
    -Maintains accuracy of cash banks. Balances funds and provides change.
    -Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
    -Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
    -Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.


Responsibilities include:

    -Initial on site contact for the Guest registration and check out process and communication of Resort services and information
    -Collect Guest information and method of payment
    -Responds to Guest inquiries about the Resort and surrounding area
    -Resolve guestissues appropriately and escalating when necessary
    -Coordinates Guest requests with other departments as required (bell, housekeeping, restaurants, food and beverage, etc.)
    -Use Common Sense safety and uphold all policies and procedures


Qualifications:

    -Previous customer related experience an asset
    -Excellent communication skills and a professional presentation
    -Strong interpersonal and problem solving abilities
    -Highly responsible & reliable, must be able to work evenings, weekends, holidays and overnight shifts
    -Prior experience with Opera a plus


The Estancia La Jolla Hotel & Spa is an equal opportunity employer M/F/V/D and E-Verify employer.

(ref. 38145)

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!