Sears Hometown and Outlet Stores

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Apparel Customer Assistance Associate

at Sears Hometown and Outlet Stores

Posted: 8/8/2019
Job Status: Part Time
Job Reference #: ed6c13bb-a159-4cae-a7e9-a1363324a770
Keywords: apparel

Job Description

The Apparel Customer Assistance Associate is responsible for enhancing the experience of customers and driving sales by providing proactive sales assistance ands support to customers for Sears Apparel in Ready to Wear, Men's Fashions, Kid's Fashions, Baby Hardlines and Home Fashions in-store by maintaining merchandise standards, ensuring the sales floor is Ready All Day and maintaining visual displays.

Job Responsibilities Include: 

  • Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and providing appropriate solutions
  • Maintains sales floor in a manner consistent with Outlet merchandising, selling and presentation standards
  • Drives revenue growth through the use of sales and customer service skills and abilities
  • Remains knowledgeable about Sears Outlet Apparel merchandise lines, product features, benefits and availability to respond to customer needs
  • Partners with other selling and Sales Support Associates and Cashiers to provide superior customer service as needed (i.e., locate merchandise, assist customers, answer phones, ring register)
  • Supports and adheres to merchandise protection standards
  • Optimizes credit and gift card opportunities
  • Uses basic Internet navigation to access and print information and reports
  • Assists in receiving, processing and pricing apparel merchandise as needed
  • Processes go-backs from fitting rooms and cash wrap areas
  • Replenishes Apparel merchandise from stockroom and new receipts
  • Takes responsibility for Apparel sales floor signing and Apparel promotional event signing
  • Supports Processing Associates and Apparel Processing Lead in maintaining organized Apparel stockroom