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Service Advisor

at Sunroad

Posted: 2/18/2019
Job Status: Full Time
Job Reference #: 1268

Job Description

 

The service advisor works with customers to schedule service work and communicate any additional service needed. Service advisors also handle the administrative and customer relations aspects of service department operations. A service advisor's main job is to interpret customer concerns and comments for the technician, so that the technician will diagnose problems correctly. The advisor then translates the technician's findings, which may be very complex, into language the customer will understand.

 

 

Responsibilities and Duties:

 

*Greeting customers, scheduling service appointments and receiving vehicle information.

 

*Listening to requests of the service desired and clearly explaining information on the repair order.

 

*Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.

 

*Estimating the cost and time needed to do the repair, taking into account the customer's schedule.

 

*Handling customer complaints and maintaining high customer satisfaction standards.

 

*Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed.

 

 

Experience/Qualifications:

 

Two years of experience in a dealership position and general knowledge of vehicle mechanical operations is recommended for service advisors. Professional certification from the National Institute for Automotive Service Excellence (ASE) is highly preferred.

 

Service advisors must possess strong communication skills to effectively interact with customers, employees and vendors.

 

 

Pacific Honda is an Equal Opportunity Employer (M/F/D/V) and maintains a drug free workplace. If you receive an offer of employment, it will
be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

 

Application Instructions

To apply directly to Sunroad, please click the link below. Another window will open and allow you to apply directly online.