Receive alerts when this company posts new jobs.
at Greater Than One, Inc
BMW Service Advisor Looking for a vibrant, outgoing, friendly, and professional Service Advisor for our BMW Dealership who can multitask and maintain composure even when the world around seems to be challenging. We would like to see a person with a few years of Service Advisor experience, BMW or other high-line experience preferred. A service advisor works with customers to schedule service work and communicate any additional service needed. Service advisors also handle the administrative and customer relations aspects of service department operations.
Responsibilities: A service advisor's main job is to interpret customer concerns and comments for the technician, so that the technician will diagnose problems correctly. The advisor then translates the technician's findings, which may be very complex, into language the customer will understand. As with all positions within dealerships, service advisors are expected to uphold the highest ethical standards. Greeting customers, scheduling service appointments and receiving vehicle information. Listening to requests of the service desired and clearly explaining information on the repair order. Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs. Estimating the cost and time needed to do the repair, taking into account the customer's schedule. Handling customer complaints and maintaining high customer satisfaction standards. Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed.
Qualifications: BMW experience or high-line experience is highly preferred. Two years of experience as a Service Advisor and general knowledge of vehicle mechanical operations is required. Service advisors must possess strong communication skills to deal with customers, employees and vendors. Must be able to work in a team environment, must be dependable with a high stress tolerance, and have good computer skills. UCS experience would be ideal.
BMW of El Cajon is an equal opportunity employer (m/f/d/v) and maintains a drug free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.