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Service Advisor-Hyundai and Subaru

at Sunroad

Posted: 1/31/2019
Job Reference #: 1224

Job Description

 

A service advisor works with customers to schedule service
work and communicate any additional service needed. Service advisors also
handle the administrative and customer relations aspects of service department
operations. 

 

 

Responsibilities: 

 

A service advisor's main job is to interpret customer
concerns and comments for the technician, so that the technician will diagnose
problems correctly. The advisor then translates the technician's findings,
which may be very complex, into language the customer will understand.  

 

 

 

Greeting customers, scheduling service appointments and
receiving vehicle information. Listening to requests of the service desired and
clearly explaining information on the repair order. Referring the technician to
the customer and/or test-driving the vehicle to confirm source(s) of service
repairs. Estimating the cost and time needed to do the repair, taking into
account the customer's schedule. Handling customer complaints and maintaining
high customer satisfaction standards. Periodically checking on the progress of
the vehicle during servicing and contacting the customer when technicians
discover additional problems; getting customer approval to do additional work
and explaining the work performed and the charges being billed. 

 

 

 

Qualifications: 

 

 

 

Two years of experience as a Service Advisor and general
knowledge of vehicle mechanical operations is required. Service advisors must
possess strong communication skills to deal with customers, employees and
vendors. Must be able to work in a team environment, must be dependable with a
high stress tolerance, and have good computer skills. CDK experience would be
ideal.

 

 

 

BENEFITS INCLUDE:

 

Medical, Dental, Vision, Life and
Disability Insurance, Flexible Spending Accounts, 401(k), Paid Holidays,
Vacation Time, Training, Employee Vehicle Purchase Program, and Fantastic
Advancement Opportunities.

 

 

 

 

 

Kearny Mesa Hyundai
Subaru is an Equal Opportunity Employer (M/F/D/V) and maintains a drug-free
workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

 

Application Instructions

To apply directly to Sunroad, please click the link below. Another window will open and allow you to apply directly online.