Karl Storz

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Field Service - Medical Devices - San Diego, CA

at Karl Storz

Posted: 8/7/2019
Job Status: Full Time
Job Reference #: 10209
Keywords: medical, hospitals

Job Description

San Diego, CA

Job Code:


Mon-Fri, 8 hour day

Employment Duration:
Employee Full Time

Pay Grade:

KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education.

For more than 70 years, KARL STORZ has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness.

KARL STORZ Endoscopy-America, Inc. (KSEA) is headquartered in El Segundo, California, and is responsible for all U.S. distribution and sales of endoscopes, instruments, imaging systems, electromechanical devices, and OR1® operating room integration technologies.


KARL STORZ is currently seeking a Field Service Technician I to join the Protection1 Field Service team based in the San Diego, CA territory.  

Reporting to the Manager of Field Service Protection1, this role is primarily responsible for the management of KARL STORZ devices within a territory including, influencing competitor trades.

Client sites for this role include hospitals and surgery centers which perform endoscopic surgeries where preventative maintenance, purchasing new instruments, manpower, and over-use of disposable instruments are issues.


The job responsibilities of the Field Service Technician are determined in the negotiations for service with the client(s). Key responsibilities will include, but may not be limited to:

  • Driven by key performance indicators, Field Service Technician will complete target objectives related to preventative maintenance, instrument repair operations and influence competitor trades.
  • Drive a KARL STORZ vehicle within a defined territory to; work with the account’s Sterile Processing and Operating Room departments to inspect, repair (either performing or facilitating), troubleshoot and replace KARL STORZ instruments/products as needed.
  • Maintain the client’s KARL STORZ instrument sets so that they are always in excellent working condition and ready for use thus reducing the use of disposable instruments.
  • Identify process improvement opportunities and suggest workflows to keep repairs and replacement expenses within the contract’s predetermined budget for the account.
  • Lead and create in-service seminars for clients related to inspection, maintenance and sterilization of KARL STORZ instrumentation.
  • Follow procedures for the inspection of KARL STORZ instruments and document their work.
  • Transport, inspect, clean/sterilize post-use, troubleshoot, set-up and support for KARL STORZ instruments, video towers or OR1 systems.
  • Effective time management to meet or exceed client’s expectations.
  • Duties will vary depending on the contracted agreement with the account.


Our successful candidate will have excellent written and spoken English language business communication skills. They will also have demonstrated success working in a collaborative, service-oriented team environment.

Additional requirements include, but are not limited to:

  • A minimum education level of an Associate’s degree or equivalent experience.
  • 0 – 2+ years of experience in surgical technology; sterile processing; medical device sales, support, operations or technical support. 
  • A valid driver’s license in the state where the KARL STORZ owned, leased or rented vehicle will be operated or in the adjacent state of residence.
  • Demonstrated excellent organization skills and ability to multi-task. 
  • Possess excellent communication skills and strong business acumen to effectively act as a liaison between KARL STORZ sales & management teams and the client’s Sterile Processing Department & Operating Room staff including surgeons.
  • Possess high standards for reporting work activity, including visual reports.
  • Ability to travel up to 10% of the year.
  • Successful completion of a background check and drug test for safety sensitive positions.
  • Candidates with convictions of one or more of the following offenses may not be eligible for this position:

Conviction within one (1) year of start date: Three (3) or more moving violations; two (2) or more preventable accidents.

Conviction within three (3) years of start date: Being at fault in a fatal accident; driving under the influence of alcohol or drugs; reckless, negligent or careless driving; evading responsibility.

Preferred, but not required:

  • Bachelor’s degree or higher.
  • 2+ years clinical experience as a Surgical Technician or Nurse with Operating Room experience.


Benefits Program Overview for U.S. Locations

  • Medical / Dental / Vision including a state of the art wellness program and pet insurance, too!
  • 3 weeks’ vacation, 10 holidays plus paid sick time*
  • 401K retirement savings plan providing a match of 60% of the employee’s first 6% contribution
  • Section 125 Flexible Spending Accounts
  • Life, STD, LTD & LTC Insurance
  • Tuition reimbursement of up to $5,250 per year
  • Fitness reimbursement up to $200 annually
  • Employee referral program of up to $2,000 per hire
  • And much more!

*Field sales, internships and part-time employees are not eligible for paid time off except for where required by state law.

KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employee must comply will all applicable KARL STORZ policies and procedures.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. KARL STORZ is an Equal Opportunity Employer supporting EOE/M/F/Vet/Disability.

Reasonable Accommodation

If, at any point in the application process (including hiring), a candidate would like to request a reasonable accommodation due to a disability or a religious need, please email us at Taleo_Administrator@karlstorz.com and we'll be happy to engage in an interactive process with you.

Notice to Employment Agencies

This recruitment assignment is being managed directly by KARL STORZ’s Human Resources team. Human Resources will reach out to our preferred, contracted agency partners in the rare instance additional talent options are required. Your respect for this process is appreciated. KARL STORZ does not accept unsolicited Agency resumes. Resumes received which were unsolicited by KARL STORZ Human Resources department will be ineligible for referral fees.