Marriott International Incorporated

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Franchised Room Attendant

at Marriott International Incorporated

Posted: 5/15/2019
Job Status: Full Time
Job Reference #: 19001AQW
Keywords: customer

Job Description

Posting Date May 01, 2019
Job Number 19001AQW
Job Category Housekeeping & Laundry
Location SpringHill Suites San Diego Oceanside/Downtown, 110 North Myers Street, Oceanside, California, United States VIEW ON MAP
Brand SpringHill Suites
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

 

Please apply online at -www.sagehospitality.com/careers


Additional Information: This hotel is owned and operated by an independent franchisee, Sage Hospitality. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

 

The Floor Supervisor ensures associates promptly clean public areas and guest rooms are maintained, cleaned and inspected to standard for resale to incoming guests. Responsible for training associates on customer service, cleaning standards, and adherence to the departments operations. Inspects rooms and assigned areas for cleanliness and maintenance.


ESSENTIAL RESPONSIBILITIES

  • Supervise, coach, counsel and train Public Area Attendants, Room Attendants and Linen Runners.
  • Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
  • Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
  • Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
  • Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
  • Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
  • Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
  • Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

OTHER RESPONSIBILITIES

  • May assist the evening staff in the performance of duties to include: cleaning of lobby, turndown service, trash removal.
  • Perform special projects and other responsibilities as assigned.
  • Participate in hotel committees and task force assignments. No travel required. Scheduled days and times may vary based on need.

SUPERVISORY DUTIES

  • 5-30 associates
  • This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.

Competencies

Dealing with Ambiguity

  • Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isnt upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

Compassion

  • Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.

Composure

  • Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesnt show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

  • Relates well to all kinds of people up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Knowledge/Skills

  • Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job. Requires supervisory skills. Ability to communicate information and hotel services to management and guests. Moderate hearing necessary for one-on-one communication with guests and staff, telephone use. Excellent vision necessary for quality inspection, review reports. Excellent speech communication skills for one-on-one communication with guests, telephone usage and two-way radio and associates. Excellent literacy necessary to interpret reports.

Abilities

Education/Formal Training

  • High school education or equivalent experience.

Experience

  • Experience required by position is from one to two years of employment in a related position with this company or other organization(s).

Material/Equipment Used

  • Chemicals/Agents used: Cleaning chemicals, aerosol sprays used to perform function. Back brace worn approximately 100% of 8 hour shift. Gloves worn 10% of 8 hour shift. Operation of vacuum cleaner, wet vac, trash receptacle, computer, computer printer, telephone, two-way radio, calculator.

Environment

  • Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

This company is an equal opportunity employer.

 

 

 

 

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