Tri-City Medical Center

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Front Desk Receptionist - Physical Therapy

at Tri-City Medical Center

Posted: 11/21/2019
Job Reference #: 8191
Keywords: therapist

Job Description

  • Posted Date2 months ago(10/8/2019 7:52 PM)
    FTE Status
    Full-Time 1.0
    Cost Center/Dept
    7095 - OSNC
    Work Schedule
  • Overview

    Position Summary:

    The Physical Therapy Front Desk Receptionist greets each patient in a warm, professional manner as they enter the clinic. Gives appropriate forms to new patients and updates forms as necessary for established patients. Collects patient co-payments and any past due balance at check in; enforces office financial policies. Scans patient’s insurance card and identification card. Makes patient appointments in a timely manner. Maintains therapist schedules to ensure that all slots are full. Completes registration process when patient arrives for appointment. Verifies benefits and eligibility; obtains authorizations for treatment. Serves as a liaison between the patient and medical support staff. Files and scans charts as necessary. Takes messages appropriately.

    Duties and Responsibilities:

    • Manages the flow of patients to ensure that therapists avoid excessive waiting time
    • Answers phones, schedules appointments, verifies benefits and obtains prior authorizations
    • Obtains demographic patient information for the medical record, including address, responsible party, emergency contacts, phone numbers, employer and billing information
    • Assembles and prepares charts for use by therapists
    • Maintains an accurate filing and labeling system so that medical charts can be easily retrieved
    • Inputs each patient’s clinic visits into the billing system
    • Ensures that all charge tickets are completed with appropriate information
    • Ensure that all clinic forms are in adequate supply
    • Ensures that waiting area and front office are need and presentable
    • Communicates with Director regarding issues that may affect the effectiveness, efficiency of patient care
    • Implements and enforces financial policies, including collection of co-pays and balances
    • Promotes excellent personal relations and communication with all patients and members of the clinic staff
    • Files all paper in charts and scans chart into document manager
    • Performs miscellaneous job related duties as assigned
    • Makes every attempt to reduce expense & maximizes productive & revenue
    • Onboarding and training of new Front Desk Receptionists

    Safety and Infection Control Responsibilities

    Responsible to maintain a safe and clean environment, including department/unit based safety and infection control requirements.


    • Demonstrates behaviors that are consistent with the Medical Center’s Mission and Values and those that reflect the “Seven Standards of Service Excellence”.
    • Performs job responsibilities in an ethical, compliant manner consistent with the Medical Center’s values, policies, procedures and code of conduct.
    • Works well with team members toward a common purpose. Reinforces the efforts and goals of the work group. Supports the team’s decisions, regardless of individual viewpoint.
    • Demonstrates flexibility in schedules and assignments in order to meet the needs of the Work Unit/Department.
    • Utilizes, maintains, and allocates equipment and supplies in a cost effective and efficient manner. Improves productivity through proper time management
    • Seeks feedback from customers and team members in order to identify and improve processes and outcomes.


    • Knowledge of medical office procedures; including scheduling, verifying benefits, obtaining authorizations
    • Ability to schedule patients; minimizing holes in the schedules
    • Working Knowledge on report preparation, correspondence using correct grammar, spelling and punctuation
    • Working Knowledge of how to competently use Microsoft Office
    • Answers phones in a pleasant manner, obtaining necessary information for messages on appropriate forms
    • Maintains and accurate filing system and labeling system so that medical charts can easily be retrieved
    • Able to enforce financial policies such as collecting co-pays and balances
    • Demonstrates positive attitude in support of necessary change
    • Able to perform weekly chart audits for expired authorizations, prescriptions and absenteeism
    • Able to read, understand and follow oral and written instruction
    • Ability to establish and maintain effective relationships with patients, employees and the public
    • High School Diploma (Required): Prefer a 2-4 business degree or graduate from medical receptionist program
    • Prior experience working in a similar setting preferred
    • Exceptional skills in organization and communication with health care providers and patients