Welk Resorts

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Director of Fun

at Welk Resorts

Posted: 8/14/2019
Job Status: Full Time
Job Reference #: 5d60f38b-c79f-4dc0-9a71-4336f99d8272
Keywords: operations

Job Description


The Director of Fun will oversee the day to day operation of activities centers, pools and fitness center at Welk Resort San Diego. The position will be tasked with developing and delivering the most innovative guest experience programming in the industry including escape rooms, virtual reality, electric bike tours, fitness classes and more.


Essential Duties and Responsibilities (other duties may be assigned):
Resort Wide:
  • Consistently follow the I-Serve standards at all
  • Follow all company and department policies and procedures.
  • Attend safety meetings, keep the workplace in safe condition, and work in a safe
  • Adhere to attendance policy and report to workstation at scheduled start
  • Implement ideas or find ways to improve services, systems, and/or


  • Manage operations of activities centers, pools and fitness
  • Create and implement innovative guest experiences on an ongoing basis.
  • Orchestrate all seasonal program changes and timely implementation of marketing mat
  • Create and manage budgets, driving revenue and controlling
  • Demonstrate an ability to manage a young staff of over 20



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements following this paragraph are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience:

University degree; and at least 3 years of experience managing teams in the resort industry or related field. The optimal candidate will have a strong background in event management in areas such as team building, resort activities, group recreation and resort services.  A strong operations background coupled with the ability to create memorable guest experiences is essential.


Language Skills:

Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to edit departmental marketing materials. Ability to speak effectively before groups of customers, guests, vendors or Team Members of the organization. Excellent communication skills required. Must be able to speak, understand, read and write English. Must have excellent English grammar skills, including punctuation, spelling, style, etc.


Reasoning Ability:


Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to make decisions that are in the best interests of the company. Ability to be flexible and easily adapt to change. Ability to establish and maintain effective working relationships with co-workers, field personnel and sub­ contractors/vendors.


Physical Demands:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


While performing the duties of this job, the Team Member is regularly required to stand; use hands to finger, handle or feel; and talk and hear. The Team Member is frequently required to walk and reach with hands and arms. The Team Member is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The Team Member must regularly lift and/or move up to 25 pounds.


Work Environment:

The work environment characteristics described here are representative of those the Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low.


Team Member Agreement:

As a Team Member of The Company, I agree to fully comply to the best of my ability with the aforementioned performance standards, and that I possess the abilities or aptitudes to perform each task proficiently. This job performance standards agreement in no way states or implies that these are the only tasks to be performed by the Team Member occupying this position.

This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

l have read this job performance standards agreement and understand the aforementioned requirements of the position.