Welk Resorts

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Member Relations Agent - Unlicensed

at Welk Resorts

Posted: 9/3/2019
Job Status: Full Time
Job Reference #: 52eda671-1754-4147-82dd-6ea21959f310
Categories: Other/General
Keywords: company

Job Description

Purpose:
By adhering to Welk Resort Sales, Inc. (WRS) standards, the Sales Agent – Unlicensed will oversee and be responsible for a consistent and accurate sales presentation.
 
Essential Duties and Responsibilities Resort Wide:
• Consistently follows the iServe standards at all times.
• Follows all company and department policies and procedures.
• Attends safety meetings, keeps the workplace in a safe condition, and works in a
safe manner with associates and guests.
• Adheres to attendance policy and reports to work at scheduled start time.
• Must clock in and out and adhere to meal periods and breaks.
• Proposes ideas or find ways to improve services, systems, and/or procedures.
 
Department:
• Engage in exceptional customer service and sell our program with current owners of the
Welk Resort Platinum Program.
• Work diligently to communicate the benefits of Welk Resort Platinum Program
consistently and accurately.
• Achieve defined sales targets.
• Successfully pass sales training program.  May be responsible for group sales
presentations.
• Ensure the ethics and integrity of the Welk Resort Sales business platform are supported throughout all aspects of the sales presentation.
• Expedite the resolution of customer problems and complaints.
• Comprehension of the Welk Organization and all Resort facilities.  Keep current on sales information and approved sales materials.
• Ability to use and operate office equipment such as a computer, and copier.
• Must have basic knowledge of the internet.
• As the Sales programs mature in performance these responsibilities may be
amended from time to time.
 
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements following this paragraph are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Education and/or Experience:
Must have obtained a High School Diploma or equivalent.  Valid California Real Estate License required.  One-year previous sales experience in Vacation Ownership Intervals plus an understanding of RCI or Interval International is preferable. 
 
Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and real estate contracts.  Ability to write routine reports and correspondence. 
 
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.
 
Physical Demands:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.   While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel; and talk or hear.  The associate frequently is required to walk and reach with hands and arms.  The associate is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.  The associate must frequently lift and/or move up to 10 pounds. 
 
Work Environment:
The work environment characteristics described here are representative of those the associate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.