Welk Resorts

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Owner Referral Manager

at Welk Resorts

Posted: 8/14/2019
Job Status: Full Time
Job Reference #: 2f2ba3fb-b54c-4a40-b97f-8ef7d141dcf9
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Job Description

Purpose:
By adhering to Welk Resort’s I-Serve service standards, the Referral Liaison Manager will oversee, coordinate and manage owner referral programs and referral incentives, leading a dynamic team committed to promoting production.
Essential Duties and Responsibilities (other duties may be assigned):
Resort Wide:
• Consistently follow the I-Serve standards at all times.
• Follow all company and department policies and procedures.
• Attend safety meetings, keep the workplace in safe condition, and work in a safe manner.
• Adhere to attendance policy and report to workstation at scheduled start time.
• Propose ideas or find ways to improve services, systems, and/or procedures.
Department:
• Partner with the Vice President of Marketing to oversee develop and implement owner referral programs.
• Support, manage and track owner tour referrals, and resultant owner incentives, analyzing data, and focus on efficiency and process improvements.
• Partner with Digital Marketing, Owner Services and Creative Brands Departments to increase owner awareness of and participation in referral programs.
• Effectively manage and lead team members, coordinating team logistics and solving complex problems
• Identify and examine trends, educating and coaching team members on processes, procedures, and goals, providing clear expectations.
• Act as a positive role model to team members and owners, promoting positive morale and teamwork within the department.
• Ensure owner satisfaction, coordinating the resolution of owner challenges and issues that may arise.
• Gain a full understanding of the departmental goals and assist in meeting/exceeding goals.
• Clearly communicate departmental initiatives to partners in other departments, including Sales and Owner Services.
• Ensure that the ethics and integrity of the Welk business platform are supported throughout all aspects of operations.
• All other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements following this paragraph are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Must have High School diploma or equivalent (GED); the ideal candidate will have at least four years of experience in a related field.