YMCA of San Diego County

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Sr. Member Services Representative

at YMCA of San Diego County

Pay: $12 to $15/hour
$12.00 - $15.00/Hour
Posted: 12/13/2018
Job Status: Part Time
Job Reference #: 11909
Keywords:

Job Description

Pay Range:
$12.00 - $15.00/Hour

Job Type:
Part Time

Status Comments:


Location:
Peninsula Family YMCA

# of Openings:
1

Application Deadline:
11/30/18

Seeking energetic and friendly staff that are excited for the opportunity to work with families and members of the communities. As a Sr. Member Services Representative you will be responsible for building positive relationships among members, participants, volunteers and staff, with the intent to grow membership. Create a positive image of the YMCA by providing excellent customer service, actively responding to inquiries, questions and needs, efficiently handling calls and providing accurate information. At times, you will serve as Manager on Duty when higher management is out of the office.  Individuals selected for this position will receive the benefit of a free family membership and have a great opportunity to be a part of an organization that positively impacts the lives of others!   

* Availability for this shift includes Sundays as well as afternoon and evening shifts on Mondays and Tuesdays

What a Sr. Member Services Representative Does…

  • Educate members that the YMCA is a non-profit charitable organization
  • Conduct member interviews with the intention of connecting members to membership and programs based on individual interests and goals. 
  • Monitor access to facility by ensuring members and participants check-in upon arrival to the facility
  • Answer all incoming phone calls in a courteous and timely manner; route incoming calls to appropriate departments and staff
  • Maintain working knowledge of branch and association programs in order to communicate and share information to members and participants
  • Greet, interview and tour future members using cause-driven sales and engagement techniques
  • Conduct member engagement and conversion efforts for all membership inquiries and tours which did not result in a join in addition to other membership related clerical tasks
  • Support and coach Member Services representatives with the intention of developing a team that delivers consistent, high quality service

What We Look for in a Sr. Member Services Representative…

  • Minimum 18 years of age
  • Two years of sales and relationship-building experience
  • Passion, enthusiasm, and commitment to the mission and cause of the YMCA
  • An enthusiastic personality with the desire to serve members, volunteers, guests, participants and staff to create a culture of service within our centers
  • Strong interpersonal, verbal and written communication skills with the ability to relate effectively to diverse groups of people from all social and economic segments of the community
  • Ability to work as part of a team. Develops harmonious relationships with staff, members, guests and volunteers
  • Conflict resolution skills, and ability to demonstrate sound judgment and initiative
  • Ability to effectively manage multiple tasks simultaneously with attention to detail
  • Experience with basic windows based applications
  • Possess basic math, grammar, and spelling skills to complete transaction

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!